Frequently Asked Questions (FAQ)
When will my order ship?
We need 2 full business days to process any order received, Monday through Friday. Average delivery time is 3 to 5 business days from the shipping date. We ask that you allow a minimum of 7 business days before contacting us with any questions. If your package does not arrive within 10 business days (two weeks) please contact our customer service department. Please note that during COVID 19, carriers are NOT guaranteeing shipping times, thus expedited shipping times are not guaranteed and will not be refunded if a package is late.
We strive to ship orders as quickly as possible and we are unable to guarantee that any order will be able to be changed or cancelled once the order has been placed. All shipping errors on orders must be called in within 48 hours of delivery. If you do not report errors within the 48 hours we will not be responsible for shipping errors. Customer must have invoice available for verification when contacting customer service regarding errors in their orders.
Is Hemp legal in my state?
Industrial hemp is a federally legal product, however laws vary by state. The laws around hemp and CBD are rapidly changing from state to state. We recommend that you do your own research to determine if your state is following the wording of the 2018 Farm Bill. We also wrote a blog on the topic here.
Do I need to be home to receive my order?
For any packages shipped via the United Parcel Service (UPS), it is a requirement of our shipping agreement with UPS to have an adult sign for any package we ship via UPS. If you know you will not be present for the delivery, please indicate to us that you prefer to have your package shipped via the United States Postal Service.
What is your return policy?
Due to the nature of the products, all sales are final. We will not issue refunds for any unauthorized returns. In the event that we make a mistake on an order, or product can be proven to be defective, returns will be considered on a case by case basis. We ask that return requests are emailed to email@example.com . We will likely request photos and a detailed explanation for return authorization. Store credit will be issued in most cases. Under no circumstances will shipping be refunded.
Will smoking Hemp/CBD flower make me high?
Industrial Hemp is defined as having a total concentration of less than 0.3% Delta-9 THC. Most people do not experience a “high” from this concentration, though many report feeling a “head change.” Our advice for first time use is to take it slow and feel the effects for yourself in a safe place.
What is the difference between hemp flower and pot?
Cannabinoids are the major difference. Hemp flower is high in CBD with trace amounts of THC. Pot is high in THC, with less CBD. THC, specifically Delta 9, is the cannabinoid responsible for making folks feel high. Hemp flower has less than 0.3% Delta 9 THC, per the Farm Bill.
What is a COA and why do the products have them?
COA stands for Certificate of Analysis. COAs are tests generated at certified labs and can be performed on any product. Our COAs measure for potency, cannabinoid content, moisture content, and contaminants. COAs are also instrumental in showing that product falls within the legal threshold of being federally legal industrial hemp.
Why should you choose JAXON?
JAXON sources the best flower on the market for the best price. We have one of the largest menus and work with over 150 farms. Our product is tested and safe for consumption.
What is the difference between CBD and CBG?
CBD and CBG are two entirely different cannabinoids. CBD stands for cannabidol, while CBG stands for cannabigeriol. CBG is considered to be the mother of all cannabinoids, because it is the precurser to all. All cannabinoids start as CBG, and as the plant matures, CBG gives way to other cannabinoids like CBD, CBN, CBV, THC, etc. The CBG we are selling has been bred through generations to mature as CBG. You can read more about the difference between CBD and CBG here.
What payment methods do we accept?
JAXON accepts all major credit cards. Call us for alternative methods to credit cards at (541) 414-2373
Is the packaging discreet?
Packaging is discreet. We mail in plain brown cardboard boxes and take special care to mitigate the delicious terpy smells from the flower. The return address name is “Customer Care.” We also include all of the legal paperwork and testing in every box.