We take pride in offering high-quality products that promote wellness and want every aspect of your experience with us to be exceptional, which is why we want to keep you in the loop with our shipping practices and policies.
How Long Is The Processing Time?
Our processing time for orders received Monday through Friday is two business days, but we strive to process and ship orders the same day they are received. Please note that orders placed over the weekend or on holiday will be processed the following business day.
Once you’ve successfully placed your order and we’ve received your payment, our customer service team will send you an email to confirm your order details. We’ll send you another email with the tracking details when your order ships. Please check your spam folder if you don’t see the tracking email in your inbox.
We understand that mistakes happen, but unfortunately, once your order has been processed, we may be unable to make any changes. We highly recommend double-checking your order details before submitting. If you need to make any changes, please reach out to our customer service team immediately. Although we are committed to resolving any issues that may arise, we cannot be held responsible for order errors not reported before shipping, such as an incorrect address.
How Does JAXON Ship Orders?
We ship primarily through USPS and UPS, with our free ground shipping option available on orders over $50. However, faster shipping methods are also available for purchase. Additionally, orders shipped via UPS require an adult signature at the time of delivery.
The average delivery time is 3 to 5 business days from the shipping date. Still, we ask that you allow a minimum of 7 business days before contacting us with any questions.
For tracking updates, always refer to the UPS or USPS websites. If you purchase Route shipping insurance, you will receive real-time tracking information via email and text if you have the app.
Please note that expedited shipping may take longer than expected due to carrier delays caused by the pandemic. Refunds will not be issued for late deliveries caused by carrier issues. We appreciate your understanding in this matter, as we are at the mercy of the carriers to get your package to you as quickly as possible.
Orders to Alaska, Hawaii, and Puerto Rico may take longer, so keep that in mind.
At JAXON Wellness, we want to ensure your shopping and shipping experience is always exceptional. We encourage you to contact our customer service team at 541.414.2373 or email us at customerservice@buyoregonhemp.com if you have any questions or concerns.
Thank you for choosing JAXON Wellness, and we hope you enjoy our products!